Customer Service & Training Director
Type of Supervision: Stand-alone
Operating Contact: Internal GS1 GO - All staff members
MO Staff and users reaching out to the GS1 Helpdesk
Users requesting GCPs
The Customer Service and Training Assistant Manager will be responsible to ensure a high level of customer service to the MO community on Training related activities.
Act as GO Administrator for the new Learning Management System
System configuration, ensure consistency of implementation across MOs.Help MOs set up their own tenant, user admin for member companies, localisation support.
student admin, first line support for learner issues, quickly resolve bugs and unexpected errors
Administer and quality control of newly uploaded courses, materials, workshops in the system
Training and rollout support to MOs
Recognize and resolve issues with course design, configuration or infrastructure
Upload learning materials and assessments, create course catalogues, extract reports, monitor usage and compliance.
2. Support MOs with translation, when requested.
3. MO Cluster platform administration
4. Manage classroom training logistics, organise requested regional classroom courses in collaboration with hosting MOs
5. Develop monthly/bi-monthly Training Update, updating changes in MO zone Training page
6. Take lead in organizing GF Market Place (global industry) booth
7. Provide back-up customer support on the other departmental systems (Helpdesk, Collaboration platform)
8. Support special projects as appropriate
Written and verbal English must be outstanding. Requested level is close to that of a native English speaker.
Strong customer service experience.
Administrative skill and training skills with specific focus on eLearning
5 years’s experience in similar role
Communication skills with particular focus within a multi-cultural environment.
High level written and verbal communication skills and an ability to build positive working relationships.
Meeting, presentation and inter-personal communication skills.
Computer literate - MS Office, Microsoft Dynamics.
Basic understanding of GS1 System and desire and willingness to build and constantly develop expertise. Knowledge in GS1 System components (GS1 System Certificate) are a benefit.
Knowledge in authoring software tools (Captivate, Articulate 360), instructional design, training delivery and adult learning principles are a benefit.
Knowledge in corporate Learning Management Systems are a benefit (Totara and SumTotal)
Hands-on mentality, results oriented, team player, comfortable in a matrix organisation working with cross-functional teams
Ability to work individually and ability to handle self-driven projects efficiently.
Send your application with CV to:
Responses will be treated quickly and with strict confidentiality.