At Dalat Milk and its partners, all processes and documentation were manual and paper-based, there was no systematic way of tracking and record keeping. At farmers level, documentation was 100% manual. At the milk collection centre, track and trace data capture was 85 % manual, data were not linked together: could not be traced back to the origin - the farmer, the raw milk cylinder, and the cow. At the Dalat Milk factory, at the distribution centre and at retailers, production and procurement planning were all 70% Excel-based.
With the implementation of GS1 standards, including Global Trade Item Number (GTIN), Global Location Number (GLN), Serial Shipping Container Code (SSCC), Global Individual Asset Identifier (GIAI), information from all milk production stages has become fully available. The introduction of the Information Sharing Traceability System has enabled producers and other supply chain actors to electronically input product history information into a central database, control information exchanged, and communicate verified information about product hygiene, safety and quality - in order to reduce cost, minimise paperwork errors and save time.
The Dalat Milk reported that the introduction of the traceability system provided better traceability of products, supported the QA team’s quality control activities, and improved the efficiency of accessing, retrieving, processing, managing data more quickly and conveniently. Manual operations and paperwork reduced: at the milk collection centre, processing time by employees reduced to 50% and paperwork reduced by 70%. At the Dalat Milk Factory, manual paper-based documentation decreased by 80%.